Shipping & Returns

Processing time

Orders are processed after payment is confirmed. Processing times are shown on the product or checkout page where applicable.

Shipping options and costs

• Available shipping options, costs, and any delivery estimates are shown at checkout before you pay.
• Delivery estimates are provided by carriers and are not guaranteed — delays can happen for reasons outside My Store's control.

Tracking

When your order ships, My Store sends you a confirmation with tracking information where the carrier supports it.

International orders

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the recipient's responsibility and are not included at checkout unless stated otherwise.

Problems with delivery

If your order arrives damaged, is lost in transit, or has not arrived within the estimated window, contact us with your order number and My Store will help.

Contact us

If you have questions about this policy, contact us through the store.